Help Center

Shipping options and rates are shown at checkout. Most U.S. deliveries arrive in 3–10 business days.

We ship from U.S. warehouses to most U.S. states and select international regions. Some remote areas may require alternate carriers—please check availability at checkout.

You’ll receive a tracking email as soon as your package ships. Click the link anytime for real-time updates, or use our tracking portal here.

If your order hasn’t shipped, we can update the address—contact us ASAP. If it’s already in transit, please contact the carrier for an intercept.

Reach out to us with your order number. We’ll open a carrier investigation and support you with a replacement or solution, including our Accident Forgiveness options when applicable.

30-Day Money Back. If you’re not satisfied, start a return within 30 days of delivery for a refund once the item is received in its original condition.

After we receive and inspect the return, refunds are issued to your original payment method (processing typically takes 3–5 business days).

If the order hasn’t shipped, yes—contact us quickly and we’ll do our best to cancel.

If your collar is accidentally damaged during normal use, contact us—eligible cases receive a discounted replacement to get you training again fast.

Major credit/debit cards, PayPal, and accelerated wallets (e.g., Shop Pay/Apple Pay/Google Pay where available).

Yes—transactions are encrypted and processed by certified payment providers. We never store full card details.

We run seasonal promotions and creator codes. Subscribe to our newsletter or follow us on social for updates.

Email info@thewinnerdog.com. We’re happy to assist!